// FAQ Answers To Questions

ACCOUNTS

Who Can Apply for An Account?

Inlet Power Centre supplies exclusively to marine repair and maintenance businesses, as well as parts and accessory retailers. To open a wholesale account, you must operate a legally registered company and provide a valid tax number.

How Do I Apply for An Account?

To apply for a wholesale account, please complete our online registration form. Once we receive your submission, our team will review your application. If approved, we’ll contact you with instructions to set up your login credentials and access your account.

shipping

What Is Standard Shipping?

Our standard shipping for business clients utilizes reliable carriers such as Purolator Ground or Canpar. For destinations within the Lower Mainland, South Island, or the BC Interior, the standard delivery timeframe is approximately two business days from the date of shipment. We are committed to providing dependable and timely delivery of your essential marine parts.

What Is Express Shipping?

For time-sensitive orders requiring faster delivery, we offer an express shipping option. This service generally reduces transit time by approximately one business day compared to our standard ground shipping. For express shipments, Inlet Power Centre utilizes trusted carriers such as Purolator Express or Loomis.

What Is Emergency Shipping?

For urgent, critical needs, our emergency shipping service ensures top-priority dispatch using expedited methods like courier, overnight, or air freight. This premium service involves associated costs, with billing customized per order based on the necessary arrangements.  

Can I Pickup My Order?

Yes, local order pickup is available for clients who wish to eliminate shipping costs. Once your order is prepared and ready for collection, our customer support staff will contact you to arrange a suitable time for pickup from our warehouse facility. This option allows for the direct collection of your required parts.

other

Backordered Parts Availability?

We understand the importance of timely parts supply. If a part you order is out of stock, our team will promptly provide you with an estimated time of arrival (ETA) and explore alternative solutions to keep your operations running smoothly.

Need Service Documents?

Our website’s Resources section contains a digital library of service literature; please check there first for your required documentation. If the necessary literature is not found online, contact our Customer Support staff for assistance.

Problems Finding Parts?

If you require assistance locating a specific part for your marine business needs, our knowledgeable team is ready to help. Please contact our Parts Specialists directly for expert support.

Pre-Order Questions?

Should you have any questions or require clarification before placing an order, our dedicated team is available to provide support. We encourage you to contact our Customer Support Staff or Parts Specialists for assistance. Please contact us by email.